Windows Trouble-shooting Chart
PROBLEM	CAUSE	SOLUTION
No audio	Latest version of Quicktime not installed	Install Quicktime
No audio	Audio driver not installed	Install audio driver, latest version for your particular soundboard
No audio	Speakers not connected or connected to the wrong jack	Look for proper jack to connect the speakers
No video or animation	Quicktime is not installed	Install quicktime
No video or animation	Older version of Quicktime is incompatable with the program	Install the latest version of Quicktime
Colors look funny	Color depth setting are too low	Install the latest video driver for your particular video card for example 256 color, 65k-iooo color
Picture- stage is too small	Resolution is too high	Re install video driver to 640x by 480 or 800 by 600
Game not working	Quicktime has not been installed	Install Quicktime
The computer is working too slow	Not enough RAM should have at least 8 MB RAM	Solution add more RAM. RAM comes in; 4 8 16 32
The computer is working too slow	Color depth too high	Lower color depth to 250 0r 65k
The redraw of the screen is to slow	Not enough video RAM	Add more video RAM

Frequently Asked Questions

I have Quicktime 2.0.1 on my PC with Windows 3.1.1. Do I need to install your Quicktime?

ANS. No. Our version, Quicktime 2.1.1 is better and faster, but if you are concerned with incompatibilities you can just skip the Quicktime install (hit the "Skip" button when it comes up. Sometimes Quicktime 2.1.1 is incompatible after you've installed it. Just "uninstall Quicktime 2.1.1" and if you have a previous version of Quicktime, install it and everything should work.

Other options for additional technical support - file from CD reproduced below.

CAS Interactive

Prior to installing this disc, you should confirm that your system meets the following requirements:

1. Minimum Hardware Requirements:

A personal computer with a 486 or faster CPU.

A CPU speed of 25 MHz or higher.

8 megabytes of conventional and extended memory. (May work on some systems with only 4MB of RAM.)

A CD-ROM drive supported by Microsoft Windows (access time less than 350ms, and sustained transfer rate of at least 300K per second).

A hard disk with at least 4 megabytes free for the basic QuickTime for Windows software.

Mouse (or other pointing device) supported by Microsoft Windows.

A ".WAV" compatible sound card supported by Microsoft Windows.

Additional free disk space if you want to keep movies and pictures on your hard disk.

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2. Troubleshooting

Symptom:

"Can't Load Customer Control DLL"

'D:\QTMOVIE.VBX' Message

Possible causes:

Path name error. You should have Windows in your path statment as a minimum (example "DRIVE:\DOS;DRIVE:\WINDOWS;"). Refer to your DOS Manual on how to modify the AUTOEXEC.BAT file.

Symptom:

Program locks up during game play.

Possible causes:

Screen Saver, disable screen saver and restart.

Alternative Desktop (Norton Desktop, etc.), disable and use Program Manager.

Background Process, disable all other programs.

Symptom:

"Parity Error" Message

Possible causes:

Memory problem. Check with your computer owner's manual for proper machine speed/memory wait-state setting.

Symptom:

"General Protection Fault Error..." message box

Possible causes:

Video or Audio driver conflict. Check with the manufacturer for the latest driver.

Symptom:

Scrambled video display.

Possible causes:

Conflict with your Video Display Card. Edit the file QTW.INI in your WINDOWS directory on your hard drive, change the line:

[Video] Optimize=Hardware

to

[Video] Optimize=Driver

If problem persists, try other options documented in the CASREAD.WRI file on the CDROM.

We also recommend some type of CD-ROM catching program such as SMARTDRIVE from DOS 6.2 for better performance during gameplay. (SMARTDRIVE form DOS 6 and earlier does not support CD-ROM catching).